In the online store we offer a wide selection of products for your child.

General Terms and Conditions

The General Terms and Conditions of the online store determine the conditions for the purchase and sale of products carried out by the company Rok Toys d.o.o., Kamniška 24, 1235 Radomlje (hereinafter the provider).

The general terms and conditions of the online store are compiled in accordance with the Consumer Protection Act (ZVPot) and international codes for e-commerce. You can save them in pdf format at this link

The online store is open 24 hours a day, 7 days a week. Use of the online store is free. The customer can select and order products and place them in the shopping cart. With the final confirmation, the customer places the order. The order is processed and prepared according to the possibility of delivery of products.

When ordering, we will send you a notification of your purchase to the e-mail address you entered when ordering. At the same time, your order is stored with us. The order is stored in electronic form on the provider’s server.

Prices in the online store

All listed product prices are in euros and include value added tax (VAT). We reserve the right to change prices without prior notice, unless otherwise stated (example of promotions and special discounts). When the customer confirms the order in the online store, the prices published by Rok Toys d.o.o. apply, which are recorded in the final order confirmation. We reserve the right to change prices without prior notice. Unless otherwise stated, prices are valid for one piece. The online store lists the prices of regular product prices, very affordable prices, online prices and club prices. The VERY GOOD prices and the ONLINE PRICE are appropriately marked in the online store and are valid for all customers of the online store.

Tax cashier notice

Product pictures

Product images are symbolic. The actual product received may differ from the product image online (color, numerical, … deviation).

Texts next to products

The texts next to the products are of an informative nature and are given by the manufacturer. For more detailed descriptions and information you can contact us or directly to the product manufacturer.

Disclaimer and withdrawal from the sales contract

Rok Toys, d.o.o., makes every effort to ensure the consistency and up-to-dateness of the information published on the company’s website and in the online store. Nevertheless, the characteristics of products, their stock and prices may change so quickly that Rok Toys, doo, fails to correct the data in the online store or, despite the up-to-dateness, it may happen that some of the data (price, characteristics, stock, ..) wrong. In this case, or in the event that the price of the item changes during the processing of the order, we will notify the customer of any changes and allow him to cancel the order or replace the ordered product. Rok Toys, d.o.o. also reserves the right to withdraw from the sales contract in such cases.

Right to withdraw from the contract:

The buyer of the ordered goods on has the right to notify the company within 14 days of receiving the goods to the e-mail address: or to tel: 00386 (0) 41-778 -702 (Mon-Fri) : 8-19h) to withdraw from the contract without having to state the reason for his decision.

if the company has not fully complied with the post-delivery obligation, the withdrawal period is three months. At the end of this period, the consumer’s right to withdraw from the contract expires.

The company returns the received payments to the buyer with the same means of payment as used by the buyer, but if the buyer agrees, the paid amount of the ordered goods is returned to the user’s bank account. Refunds will be made as soon as possible and no later than within 14 days of receipt of the notice of withdrawal.

In order to ensure the certainty, accuracy and timeliness of the return and to provide records of payments, the return of the payment to the buyer by prior arrangement is made by transfer to his transaction account. The company may withhold payment until it receives the returned goods, or until the consumer sends proof that the goods have been returned, whichever occurs first.

If the consumer has already received the goods or the amount and withdraws from the contract, he must return the receipt immediately to the company, or do so within 14 days of notification of withdrawal from the contract.

The deadline starts one day after the date of receipt of the ordered goods. Regardless of the form of cancellation, the consumer must provide the company with a copy of the invoice.

Goods received must be returned undamaged and unaltered.

Before returning the goods, please inform us at the e-mail address: or at tel: 00386 (0) 41-778 -702 (Mon-Fri: 8-19h).

Actual error

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered.

The seller is not liable for material defects in the goods after the expiration of two years from the date on which the goods were delivered.

A defect in a product shall be deemed to have existed at the time of delivery if it occurs within six months of delivery.

The company must comply with the complaint procedure within 8 days or. within 8 days to reject the complaint in writing.

The consumer, who has correctly notified the seller of the defect, has the right to require the seller to:

rectify the defect on the goods or
returns part of the amount paid in proportion to the error or
the defective goods are replaced by new faultless goods or
returns the amount paid.

The buyer must provide a detailed description of the defect in the notice. The buyer must allow the provider to inspect the product.

Definition of material error

The error is real:

if the product does not have the characteristics necessary for its normal use or for marketing;
if the product does not have the characteristics necessary for the specific use for which the buyer buys it, but which was known to the seller or should have been known to him;
if the product does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
if the tenderer has delivered a product that does not match the sample or model, unless the sample or model was shown for notification only.

The suitability of a product for normal use shall be assessed in the light of normal goods of the same type and taking into account any statements made by the seller concerning the characteristics of the goods made by the seller or manufacturer,

Data protection

The online store (hereinafter also the “online store”) is operated by the company Rok Toys, doo, Kamniška 24, 1235 Radomlje, registration number: 7056931000, tax number: SI79757588, which is also a provider of e-commerce services (in hereinafter: provider or company or controller of personal data)

The owner (data collector) of the online store is:

Rok Toys, d.o.o.
Kamniška 24
1235 Radomlje

Tel .: +386 (0) 41 778 702

The controller guarantees that your personal data will be processed only for the purposes with which you expressly agree. Consent to the transfer of personal data is voluntary, and you can revoke your consent at any time in the same way as you gave it. In the event that you do not provide personal data or or. if you revoke the consent, the personal data controller cannot fulfill the purpose for which the data is collected. This privacy statement applies to the online store


By using the online store, the user agrees to the ways of using the data described in the statement on the collection of personal data.

Collection of personal data

By purchasing in the online store, the user allows Rok Toys, d.o.o., as the controller of the personal data collection, to collect and process all data provided by the user and data on the content of purchases in accordance with the EU General Data Protection Regulation (hereinafter “GDPR”).

The Provider undertakes to protect your personal data and other data collected at the time of placing the order in accordance with GDRP, to protect against disclosure and transmission to third parties (except external contractors who process data exclusively in the name and instructions of Rok Toys, doo), and will use them exclusively for the purposes of fulfilling the order, issuing an invoice and resolving any complaints and other necessary communication.

The provider also undertakes to permanently protect all personal data of the user.

An online store may also automatically collect some information about your computer hardware and software. This information includes: IP address, browser type, domain names, access times and addresses of websites you have visited in our online store. The provider uses this information exclusively for the calculation of general statistics on the use of the online store and optimization.

User types:

Registered user:

A registered user of the online store acquires the right to purchase in the online store.

The registered user logs in to the online store during the purchase process. A new user registers in the online store during the purchase process.

To register in the online store, it is necessary to provide the following accurate and true personal data (name, surname, address, postal code, place of residence, e-mail address, mobile phone number, country of residence). Rok Toys, d.o.o. is not responsible for the accuracy, timeliness, completeness and correctness of the personal data of its members, but undertakes to handle them carefully and in accordance with the applicable legislation.

Unregistered user (Quick purchase without registration):

An unregistered user of the online store has the right to purchase in the online store.

An unregistered user provides his data in the shopping cart for the purpose of making a purchase.